About the author : Daniel Griffith

Daniel is an Author, Designer, and Entrepreneur. With over 10 years of industry experience, Daniel utilizes his unique blend of mathematics and poetry, engineering and creative thinking to solve both technical and business challenges to ultimately co-create the world he wants to live in.

Have you ever been in a situation where you needed to buy a gift for the Holidays but weren’t sure what store would actually have it in stock, Next thing you know you find yourself out 10 gallons of gas and feeling stressed out.

Welcome to the world of Online Retail, with the steady growth of online retail sales in the past few years, It’s no surprise that companies are calling more attention to better customer service.

Studies have shown that if online retailers put a little more effort into customer service, it could offer them a bump in sales. 31 percent of customers purchase more from retailers after a positive experience and 7.8 percent of abandoned online transactions could have been converted into sales with better service.

There are a ton more advantages of shopping online.

 

[Author]

Online Customer Support Infographic